/* ==========================================================================
   ComeYa — chat flotante compartido (landing y centro de soporte)
   ========================================================================== */

#cy-ai {
  --cy-brand: #eb0000;
  --cy-brand-dark: #b00000;
  --cy-ink: #1a1a1a;
  --cy-muted: #555555;
  --cy-border: #e0e0e0;
  --cy-surface: #ffffff;
  --cy-bg: #f7f7f7;
  position: fixed;
  right: 20px;
  bottom: calc(20px + env(safe-area-inset-bottom, 0px));
  z-index: 10000;
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 10px;
  font-family: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  transition: opacity 0.25s ease, visibility 0.25s ease, transform 0.25s ease;
}

#cy-ai.cy-ai--hidden {
  opacity: 0;
  visibility: hidden;
  transform: translateY(8px);
  pointer-events: none;
}

#cy-ai.cy-ai--menu-open {
  opacity: 0;
  visibility: hidden;
  pointer-events: none;
}

#cy-ai * {
  box-sizing: border-box;
}

#cy-ai .cy-panel {
  display: none;
  flex-direction: column;
  width: min(380px, calc(100vw - 24px));
  max-height: min(560px, calc(100vh - 120px));
  max-height: min(560px, calc(100dvh - 120px));
  overflow: hidden;
  border: 1px solid #e8e8e8;
  border-radius: 20px;
  background: var(--cy-surface);
  box-shadow: 0 24px 70px rgba(0, 0, 0, 0.3);
}

#cy-ai.cy-ai--open .cy-panel {
  display: flex;
}

#cy-ai .cy-head {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 14px;
  background: var(--cy-ink);
}

#cy-ai .cy-logo {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: var(--cy-brand);
  flex: 0 0 auto;
  overflow: hidden;
}

#cy-ai .cy-logo img {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
}

#cy-ai .cy-head-txt {
  flex: 1;
  min-width: 0;
  line-height: 1.15;
}

#cy-ai .cy-title {
  display: block;
  color: #fff;
  font-size: 15px;
  font-weight: 800;
  letter-spacing: -0.01em;
}

#cy-ai .cy-status {
  display: flex;
  align-items: center;
  gap: 5px;
  margin-top: 2px;
}

#cy-ai .cy-status i {
  display: inline-block;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #22c55e;
}

#cy-ai .cy-status span {
  color: #d1d5db;
  font-size: 11px;
  font-weight: 600;
}

#cy-ai .cy-x {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 30px;
  height: 30px;
  padding: 0;
  border: 0;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.1);
  color: #fff;
  cursor: pointer;
}

#cy-ai .cy-x:hover {
  background: rgba(255, 255, 255, 0.2);
}

#cy-ai .cy-msgs {
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-height: min(390px, calc(100dvh - 300px));
  padding: 14px;
  overflow-y: auto;
  background: var(--cy-surface);
  -webkit-overflow-scrolling: touch;
}

#cy-ai .cy-msg {
  max-width: 86%;
  padding: 9px 12px;
  border-radius: 16px;
  font-size: 13.5px;
  line-height: 1.45;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

#cy-ai .cy-msg.bot {
  align-self: flex-start;
  border-bottom-left-radius: 5px;
  background: var(--cy-bg);
  color: var(--cy-ink);
}

#cy-ai .cy-msg.user {
  align-self: flex-end;
  border-bottom-right-radius: 5px;
  background: var(--cy-brand);
  color: #fff;
}

#cy-ai .cy-typing {
  display: flex;
  align-items: center;
  gap: 6px;
  align-self: flex-start;
  padding: 10px 12px;
  border-radius: 16px;
  border-bottom-left-radius: 5px;
  background: var(--cy-bg);
  color: #6b7280;
  font-size: 12.5px;
}

#cy-ai .cy-typing b {
  display: inline-block;
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #9ca3af;
  animation: cyBlink 1.2s infinite;
}

#cy-ai .cy-typing b:nth-child(2) {
  animation-delay: 0.2s;
}

#cy-ai .cy-typing b:nth-child(3) {
  animation-delay: 0.4s;
}

@keyframes cyBlink {
  0%, 80%, 100% { opacity: 0.25; }
  40% { opacity: 1; }
}

#cy-ai .cy-sugs {
  display: flex;
  flex-direction: column;
  gap: 7px;
  margin-top: 4px;
}

#cy-ai .cy-sug {
  align-self: flex-start;
  padding: 8px 11px;
  border: 1px solid rgba(235, 0, 0, 0.3);
  border-radius: 12px;
  background: rgba(235, 0, 0, 0.06);
  color: var(--cy-brand);
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 700;
  text-align: left;
  cursor: pointer;
}

#cy-ai .cy-sug:hover {
  background: rgba(235, 0, 0, 0.12);
}

#cy-ai .cy-form {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  padding: 10px;
  border-top: 1px solid #e8e8e8;
  background: var(--cy-surface);
}

#cy-ai .cy-input {
  flex: 1;
  min-width: 0;
  min-height: 40px;
  max-height: 96px;
  padding: 9px 12px;
  border: 1px solid #e8e8e8;
  border-radius: 14px;
  background: var(--cy-bg);
  color: var(--cy-ink);
  font-family: inherit;
  font-size: 13.5px;
  line-height: 19px;
  outline: none;
  resize: none;
}

#cy-ai .cy-input:focus {
  border-color: var(--cy-brand);
  background: #fff;
}

#cy-ai .cy-send {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  flex: 0 0 auto;
  padding: 0;
  border: 0;
  border-radius: 50%;
  background: var(--cy-brand);
  color: #fff;
  cursor: pointer;
}

#cy-ai .cy-send:hover {
  background: var(--cy-brand-dark);
}

#cy-ai .cy-send:disabled {
  opacity: 0.45;
  cursor: default;
}

#cy-ai .cy-fab {
  display: flex;
  align-items: center;
  justify-content: center;
  position: relative;
  width: 62px;
  height: 62px;
  padding: 0;
  border: 2px solid var(--cy-brand);
  border-radius: 50%;
  background: var(--cy-brand);
  box-shadow: 0 10px 30px rgba(235, 0, 0, 0.38);
  cursor: pointer;
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}

#cy-ai .cy-fab:hover {
  transform: translateY(-2px);
  box-shadow: 0 14px 38px rgba(235, 0, 0, 0.46);
}

#cy-ai .cy-fab img {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
}

#cy-ai .cy-badge {
  position: absolute;
  right: -1px;
  bottom: -1px;
  display: flex;
  align-items: center;
  justify-content: center;
  width: 20px;
  height: 20px;
  border: 2px solid #fff;
  border-radius: 50%;
  background: var(--cy-brand);
  color: #fff;
}

/* Aviso discreto: no abre el chat ni tapa la pantalla */
#cy-ai .cy-teaser {
  display: none;
  position: relative;
  align-items: center;
  gap: 8px;
  max-width: 252px;
  padding: 10px 12px;
  border: 1px solid var(--cy-border);
  border-radius: 15px;
  background: var(--cy-surface);
  box-shadow: 0 14px 38px rgba(26, 26, 26, 0.2);
}

#cy-ai.cy-ai--teaser .cy-teaser {
  display: flex;
  animation: cyTeaserIn 0.35s cubic-bezier(0.22, 0.61, 0.36, 1);
}

@keyframes cyTeaserIn {
  from { opacity: 0; transform: translateY(7px) scale(0.98); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

#cy-ai .cy-teaser__open {
  display: block;
  flex: 1;
  min-width: 0;
  padding: 0;
  border: 0;
  background: transparent;
  color: var(--cy-ink);
  font-family: inherit;
  text-align: left;
  cursor: pointer;
}

#cy-ai .cy-teaser__label {
  display: block;
  margin-bottom: 2px;
  color: var(--cy-brand);
  font-size: 9px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

#cy-ai .cy-teaser__text {
  display: block;
  color: var(--cy-ink);
  font-size: 12.5px;
  font-weight: 600;
  line-height: 1.35;
}

#cy-ai .cy-teaser__close {
  display: flex;
  align-items: center;
  justify-content: center;
  position: absolute;
  top: -8px;
  right: -8px;
  width: 23px;
  height: 23px;
  padding: 0;
  border: 2px solid #fff;
  border-radius: 50%;
  background: var(--cy-ink);
  color: #fff;
  cursor: pointer;
}

#cy-ai .cy-teaser__close:hover {
  background: var(--cy-brand);
}

@media (max-width: 480px) {
  #cy-ai {
    right: 12px;
    bottom: calc(16px + env(safe-area-inset-bottom, 0px));
  }

  #cy-ai .cy-panel {
    width: calc(100vw - 24px);
    max-height: min(520px, calc(100vh - 100px));
    max-height: min(520px, calc(100dvh - 100px));
  }

  #cy-ai .cy-msgs {
    max-height: min(330px, calc(100dvh - 270px));
  }

  #cy-ai .cy-fab {
    width: 56px;
    height: 56px;
  }

  #cy-ai .cy-teaser {
    max-width: 224px;
    padding: 9px 11px;
  }

  #cy-ai .cy-teaser__text {
    font-size: 12px;
  }
}

@media (max-width: 767px) {
  /* En la primera pantalla del móvil dejamos respirar el hero. */
  #cy-ai.cy-ai--top {
    opacity: 0;
    visibility: hidden;
    pointer-events: none;
  }
}

@media (prefers-reduced-motion: reduce) {
  #cy-ai .cy-teaser {
    animation: none;
  }

  #cy-ai .cy-fab {
    transition: none;
  }

  #cy-ai .cy-typing b {
    animation: none;
    opacity: 0.6;
  }
}